- Free delivery on order over £25,
- Discreet delivery,
- Secure payment methods,
- Discrete testing at home,
- Easy-to-follow instructions for testing at home,
- 24/7 customer support,
- 30 day return policy,
- the Sanotest Quality Guarantee.
Delivery is free on all orders over £25; otherwise, the shipping cost is £3.49.
You will receive ordered tests in neutral packaging without any information about your order. Only you will know what the packaging contains. After we dispatch your order, you will receive on your e-mail a tracking number to have better control over delivery.
Secure payment methods
We do not store any of your credit card or other payment information.
You can choose from the following payment methods:
- Stripe - credit cards (Visa, MasterCard, Maestro, American Express),
- Bank transfer.
Transactions made with PayPal are processed and secured directly by PayPal. Purchases with credit cards are processed by Stripe and Wire transfers by your payment processor that transfers money directly to our bank account at Bank Intesa Sanpaolo.
Discreet testing at home
It is an entirely discreet and safe experience. You receive testing kits in discreet packaging and perform the analysis by yourself. Nobody will know that you have tested yourself at home.
Easy-to-follow instructions for testing at home
Every test comes with step by step easy-to-follow instructions for self-testing. Even if you are new with self-testing, you will not have any problem performing the analysis.
24/7 Customer support
We are at your disposal 24/7 for any questions you might have about the tests, testing procedure or any other with medical diagnostics related questions. We invite you to have a look also at our FAQ section.
30-day return policy
Besides 14 days statutory right to return a product purchased online, we add additional days for your convenience. If you return a product you purchased in 30 days, we will completely refund you, no questions asked. We only ask you to make sure that products returned are not used, opened or damaged.
The Sanotest Quality Guarantee
We aim to help you, and we are satisfied only when our products serve your needs. Tests for self-testing can be priceless when you receive a clear and understandable result.
In other words, the test must function correctly. But technical or human errors can also occur, and prevent you from obtaining a precise result. In such case, we will replace you the test with a new one, completely free of charge (for more information check the Sanotest Quality Guarantee).